called 'Building Teams'. Oh no, sorry, that' s the CD-ROM. It' s actually called' Customer Care' and it's $24.95. Then the CD-ROM. Well, I want two of those and I see that's $100 each but never mind. That's 'Team Building'. No, the other way round, 'Building Teams'. And finally the video about Competitive Strategies which is $279. Thank goodness I only want one of those! Oh, I'm John Hunt and my address is 601 Harmsworth Way, Boston, MA 02163, USA. I see I'll have to pay a handling charge but as I live in the country that's only $72. Great, thanks.

&8226;You will hear three recorded telephone messages.

&8226;Write one or two words or a number in the numbered spaces on the forms below.

&8226;After you have listened once, replay each recording.

Conversation One

&8226;Look at the form. below.

&8226;You will hear a man ordering some items.